Tambe Media Services LLC
34 East Main Street - # 306
Smithtown NY  11787

Phone: 866-633-9792

Technical Support

Technical Issues

There may be a technical problem preventing the video from working. All of the videos you can access from the Internet are stored on computers, and just like the computer you are using they are subject to malfunctions. Quite often these problems will produce an error message. It is very important to us to know when these malfunctions occur. Routing issues (kind of like traffic jams on highways) can also happen with internet connections. Most of the time the problem goes away on it's own. If you receive an error message when trying to access our videos, please use the form here and describe the trouble you're encountering.

Broadband Internet Connection

While a faster broadband internet connection(cable modem or DSL) are not required to view videos on our site, if it's available in your area, you should consider it. It means less waiting time, pages load faster, and higher quality videos stream and play much better. Satellite internet is also an option, although more expensive and slower than cable modem or DSL, it's still a great alternative to 56k dial up.

You can go to this website to see if there's broadband internet in your areResolution: http://www.dslreports.com/.

Please click here to contact one of our customer service representatives if your question isn't listed here.

Issue: Why am I having problems logging in:?
Resolution: See below

1. Remember your Email Address and password are case sensistive. If you forgot your password, either view the original email confirming your membership, or you can click here to reset your password.
2. There may have been a problem re-billing your credit card to renew your membership. If your credit card has been denied you will have to re-join the website.

Issue: Do you support portable video devices and cell phones?
Resolution: See below

Ipod and Portable Video Devices
If you're using a portable video device, such as an Ipod or another MP4 compatible device, you will want to select the "MP4" format to view our videos. Ipods should support playing of MP4 videos by default, meaning you will need no special software to play them. Other portable video device brands may be different. Please see the manufactorer's website for details.
  • Either download the MP4 using your Ipod or MP4 compatible portable device Or:
  • Download the MP4 using your computer, then save the MP4 to your portable device
  • View video
If you have an Ipod device, you can get support here: Ipod Support Page.

Cell Phones
If you're using a cell phone to view our content, you will want to select the "3GP" format to view our videos. If you're not sure if your cell phone supports playback of the 3GP video format, please see the cell phone's manafactorer's website for details. You can also download the 3GP video to your computer, then transport it to your cellphone via it's USB connection cable and software.

Issue: Why am I having problems viewing the movies?
Resolution: See Below

1. Make sure you're using the latest version of your browser. Internet Explorer is the most commonly used browser. To view our movies, you will need to have Windows Media Player version 9, 10, or higher installed on your computer. We have all the links to Windows Media Player and common browsers here.
2. Computer Security Features and Firewalls
If you are running Norton Security on your computer please turn off the privacy control temporarily to get the videos to work. If you're running any programs that act as a proxy (like WebWasher), you will also have to temporarily disable those to receive the video streams. If you are surfing from work (or home), and you have any kind of firewall running between you and the Net, you will have trouble accessing the videos unless it can be disabled.

Issue: Why is the picture quality so poor when using AOL?
Resolution: By default, AOL comes configured to compress images/pictures in web pages. This can make images look worse than they're intended to, just to save bandwidth. To change AOL's image compression settings*:

1. At the top of the AOL program, click on "Settings"
2. Click on "Internet[Web] Options"
3. Click on "Never Compress Graphics"
4. Click "Save"
*Note - AOL has different versions of it's software, if the above steps don't apply to your version, please use the AOL help menu inside the AOL software.

Issue: How can I improve the quality of video?
Resolution: In most cases, poor video quality is due to low bandwidth streams. You should have at least a 56k dial-up modem to view our streaming videos. Broadband, such as DSL or cable modems are optimal, but not a necessity. You can try pausing the video once it's started playing to let more of the stream buffer in your media player.

Issue: The audio is choppy, what's the deal?
Resolution: When viewing streaming video with audio, if your internet connection can't keep up with the streaming, both audio and video can become choppy. Please be patient and let the stream buffer enough to give you a better experience viewing the videos.

Issue: I am using a Macintosh and the videos won't play, do you support Macintosh computers on your sites?
Resolution: If you're using a Macintosh computer, our sites require Mac OS X with all current updates. We also require you have Windows Media Player 9 for OS X installed. If you don't have Windows Media Player for OS X installed, you can download it here:

Windows Media Player 9 for OS X

Enabling Cookies
Depending on which browser you are using, the steps needed to enable cookies, or ensure cookies are enabled are different. Please read the directions below for the browser you are using to view our site.

Internet Explorer 6.x:
  1. Click Tools on the menu bar
  2. Click on Internet Options
  3. Click on the Privacy tab
  4. To enable cookies, slide the slider up to Medium, then click OK

Internet Explorer 7.x:

  1. Click Tools on the menu bar
  2. Click on Internet Options
  3. Click on the Privacy tab
  4. To enable cookies, slide the slider up to Medium, then click OK

Mozilla Firefox 1.x:

  1. Click Tools on the menu bar
  2. Click on Options
  3. Click on the Privacy tab
  4. Click on the + next to Cookies
  5. Check the box that says Allow sites to set cookies

Netscape 8:

  1. Click Tools on the Toolbar
  2. Click Options
  3. Click on the Site Control tab on the left hand side
  4. Select Allow cookies
  5. Click OK

Opera 7:

  1. Click File on the menu bar
  2. Click Preferences
  3. Click on the Privacy section on the left hand side
  4. Select Enable cookies
  5. Make sure Accept all without question is selected in both menus
  6. Click Apply then OK

Opera 8:

  1. Click Tools on the menu bar
  2. Click Preferences
  3. Click on the Advanced tab
  4. Make sure Accept all cookies is selected in both menus
  5. Click OK

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Copyright © 2010 Tambe Media Services LLC. All rights reserved.
34 East Main Street - # 306, Smithtown NY  11787